Feedback and complaints

You can share a suggestion, a concern or a complaint about our activities or our staff, including sexual exploitation or abuse.

Your complaint is handled in strict confidence.
You may remain anonymous.
No justification or condition is required.
No retaliation will be tolerated against anyone who reports.
Acknowledgement within 48 hours, decision within 30 days.

You can also report by phone, in person to our focal point, or through the suggestion boxes at our sites.

+243 858 606 120 · +243 830 500 872

If you are in immediate danger, contact emergency services or a support service near you.

Track a complaint already sent

Website

What is it about? *

Suggestion or feedback on our activities Quality of a service or distribution Conduct of a staff member Fraud, corruption or misuse of resources Sexual exploitation, abuse or harassment Gender-based violence Other

Describe the situation *

What happened? When? Use your own words, in the language of your choice.

Location (optional)

Do you wish to remain anonymous?

Yes, I stay anonymous No, I give my name

Your name

I would like to be contacted

How can we reach you?

Phone, email or WhatsApp. Used only to follow up on your complaint.

Your information is encrypted and accessible only to our complaints and safeguarding focal point.

RFAD Solidarity · Equity · Human dignity · Accountability

Women's Network for Aid and Development. We support communities in eastern DRC, especially women and girls, from humanitarian aid towards sustainable development.

Organisation

About us
2030 ambition
Areas of work
Join us

Accountability

Feedback and complaints
Safeguarding (PSEAH)
Resources
Privacy

Contact us

N°18, Av. Sivirwa, Q/ Matonge, C/ Mulekera, Beni, Nord-Kivu, RDC
+243 858 606 120
+243 830 500 872
info@rfad.org
rfad.rdc@gmail.com
Offices : Beni (siège) · Kinshasa · Bunia · Goma

Feedback and complaints

Staff area